The most comprehensive supply base bringing the best of communications infrastructure and applications together from one expert provider, with supporting services designed to maximise clients productivity, agility, efficiency, security, reliability and profitability (thats no less than 6 words in a row all ending in ity!). The benefits of consolidated supply and support become quickly apparent, book a no-obligation introductory call with us here, or send us your challenge, and we'll be in touch.
Whilst the demands on contact centres are broadly similar, the circumstances, industries, budget and other resources vary wildly from one to the next, which is why one size can never fit all. For this reason, UCX support contact centre software from 8 providers, ranging from industry leaders such as 8x8 and Five9, to start up disruptors to the space who bring appealing commercial models as well as highly innovative approaches to managing customer contact. But even this mix of vendors isnt always enough to meet the complete client need, so we augment that supply base with external applications that can be bolted in, such as when their is a need for PCI compliance or speech analytics to aid quality monitorying. The overall supplier mix ensures we can provide the perfect fit to each and every contact centre requirement, while servicing the broad range of budgetary and committment level constraints our clients need to factor into their decission making. View our dedicated page for more information.
Long gone are the days of a phone system that is just a phone system, Unified Communications expands the range of communication channels available to your team and for your customers to engage with you on, in a manner that is easy to maintain, quick to impliment, and often lower cost of ownership that more traditional yet less able and agile types of business communication systems. Getting the right fit for each client can only be achieved by supporting a range of Unified Communications products, thats why UCX supports 9 different UC applications, each with differing strengths that enable us to ensure you have the perfect fit for now, and can support you if your requirements change during the life of your contract with us. Visit our dedicated UC page here.
From single user broadband to the highest available specification of private leased line and everything in between, UCX has access to the entire market from which to supply your connectivity, at any site in the UK and beyond. Whether your primary objective is speed of install or the lowest available commercial pricing, UCX have the supply base to meet your key drivers and ensure the highest standards of reliability. Visit our dedicated page here.
For payments requirements in retail environments, for ecommerce or which you can be confident will meet the strictest of PCI compliance standards for payment collection over the phone, UCX has the solution to meet your needs while making it quicker and easier than ever to collect payment. Visit our dedicated page here.
Microsoft Teams and similar applications have boomed, and are arguably the dominant communication tool for business around the globe. However, there are key communication functions that are either missing or substantially sub optimal, and UCX expertly, easily and efficiently fills these gaps with extensions to the application that can be deployed across your organisation rapidly and without disruption, to give your adminitrators full control and visibility, and your team the complete productivity suite they need to maximise their output for your organisation. Visit our dedicated page here.
• 30 SOC Analysts with a range of experience
• 24/7 UK based SOC
• 30 Offensive consultants
• Highly accredited teams
• Threat Intelligence team
• Supporting NHS organizations, banks & building societies and FTSE 100 companies
• Professional Services team offering , VCTO, patch & vulnerability management, auditing and consultancy
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Whether you want to connect your people, or your things, UCX can provide you with whole of market mobile access coverage, across a range of networks under one contract to maximise coverage and commercial efficiency. Visit our dedicated page here.
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As the Rise of the Machines gathers pace, UCX are perfectly placed to assist you with automation projects, and streamlining of processes to help you maximise productivity and profitability. Visit our dedicated page here.
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UCX have access to the whole energy market for gas and electricity, a quotation from one of our team to compare your current supply takes just a few minutes, and switching couldnt be easier, visit our dedicated page to find out more and read about our green energy, solar and EV initiatives. Visit our dedicated page here.
Machine learning, and real-time customer journey optimisation to smooth visitors through self service and engage them with human assistance when their behaviour demonstrates they are likely to require it. RoI typically exceeds 10:1 from new sales or increase in self-service success.
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On this dedicated page you will find information about our contact centre outsourcing services, and professional audio services that make sure you have the tools to present your organisation professionally when it comes to telephone contact, with greatings, menu's, queue announcements/marketing and on hold music to be proud of that can be updated easily and quickly on the fly. Visit our dedicated page here.